Terms of Service

Last Updated: February 7, 2026

1. Acceptance of Terms

By accessing or using the services provided by C.A.T Folder (“we,” “us,” or “our”), including any AI-assisted automation tools, SMS messaging services, appointment-related communications, customer support notifications, internal operational notifications, and related services (collectively, the “Services”), you (“you” or “User”) agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you must not access or use the Services.

These Terms form a legally binding agreement between you and C.A.T Folder, a United States–based sole proprietor business. You represent and warrant that you have the authority to enter into these Terms on your own behalf or on behalf of the business or entity you represent.

2. Description of Services

C.A.T Folder provides AI-assisted automation and communication tools designed to help businesses manage transactional and informational communications with their customers and internal teams. Our Services may include, but are not limited to:

  • AI-assisted messaging and responses;
  • Automated appointment confirmations, reminders, and follow-ups;
  • Customer support notifications and status updates;
  • Service-related alerts and operational updates;
  • Internal notifications and workflow-related messaging.

Our Services may leverage artificial intelligence and automation to assist with drafting, routing, scheduling, and sending messages across SMS and other communication channels. All messaging facilitated by the Services is transactional and informational in nature. Typical messages include appointment confirmations, appointment reminders, and service updates. Example messages include appointment confirmations, appointment reminders, technician en-route notifications, service completion confirmations, customer support status updates, and internal operational alerts. The Services are not intended for and must not be used for unsolicited marketing, advertising, spam, or cold outreach.

Service provider; sender of record. C.A.T Folder acts as a service provider. You (the User) are the message sender of record with respect to communications sent through the Services to your customers, Recipients, or other end users. You are solely responsible for obtaining and documenting consent, honoring opt-out requests, and complying with all applicable laws and carrier guidelines. C.A.T Folder does not independently initiate messages to end users and does not collect consent on your behalf for your messaging programs.

We may add, modify, or discontinue features, functionalities, or components of the Services from time to time at our sole discretion. We will use reasonable efforts to notify you of any material changes that may affect your use of the Services, but we are under no obligation to maintain any particular feature or functionality.

3. Eligibility

To use the Services, you must:

  • Be at least 18 years of age; and
  • Have the legal capacity to enter into a binding contract under applicable law.

By using the Services, you represent and warrant that you meet the above eligibility requirements. If you are using the Services on behalf of a business or other legal entity, you further represent and warrant that you are authorized to accept these Terms on that entity’s behalf.

4. User Responsibilities

You agree that you are solely responsible for your use of the Services, including all content, data, and communications you provide or cause to be transmitted through the Services. Without limiting the foregoing, you agree to:

  • Provide accurate information: You will provide true, accurate, current, and complete information when creating any account, configuring messaging workflows, or otherwise interacting with the Services, and you will promptly update such information to keep it accurate and complete.
  • Use the Services lawfully: You will use the Services only in compliance with these Terms and all applicable laws, regulations, and industry standards, including but not limited to those related to privacy, data protection, consumer protection, electronic communications, and SMS messaging.
  • Avoid misuse, abuse, or spam: You will not use the Services to send unauthorized, unlawful, or harassing communications, spam, or unsolicited marketing messages. You are responsible for ensuring that all Recipients of your messages have validly consented to receive such communications under applicable law and industry guidelines.

You understand and agree that you are solely responsible for your relationship with your customers, end users, and Recipients, including obtaining and maintaining all required consents and honoring all opt-out and preference requests.

5. SMS & Communication Consent

The Services may enable you to send SMS and other electronic communications to your customers, Recipients, and internal team members. Messages are triggered by appointments, service activity, account actions, or other operational workflows you configure—not by C.A.T Folder on its own initiative. Messages are sent only after a user-initiated action or service event, such as booking an appointment, requesting service, receiving a status update, or internal operational assignment, and are never sent for promotional or marketing purposes. By using these features, you acknowledge and agree to the following:

  • Explicit opt-in required: You will send SMS or other electronic communications only to individuals who have given explicit, prior consent to receive such messages from you (or your business). You will not use purchased lists, scraped data, or third-party lead sources. You will not send messages to Recipients who have not opted in. Where consent is collected via a web or other form, any SMS consent checkbox must be unchecked by default and accompanied by clear disclosure at the point of opt-in describing the nature and frequency of messages (e.g., transactional and informational messages such as appointment reminders and service updates).
  • Transactional and informational use only: All messages facilitated by the Services must be transactional and informational in nature—for example, appointment confirmations, reminders, support notifications, service alerts, and operational updates. The Services must not be used for marketing, advertising, promotional messaging, spam, or cold outreach.
  • Call-to-action clarity: Messages are sent only after valid opt-in and are triggered by events such as scheduled appointments, service or account activity, user actions, or operational workflows that you configure. C.A.T Folder does not independently initiate SMS to end users.
  • Opt-out (STOP): Recipients may opt out of receiving SMS at any time by replying “STOP” (or another supported opt-out keyword). Upon a valid opt-out request, you must promptly cease sending further messages to that Recipient, except for a one-time, final confirmation message confirming the opt-out, where permitted by applicable guidelines.
  • HELP: Recipients may text “HELP” to receive information about the messaging program (e.g., support or contact details), where supported by the underlying carriers and systems. You must honor HELP requests in accordance with your program design and carrier requirements.
  • Message frequency: Message frequency may vary based on appointments, service activity, configuration of workflows, and business needs. You agree to disclose to Recipients that message frequency may vary.
  • Message & data rates: Message and data rates may apply. You are responsible for disclosing to Recipients that message and data rates may apply, depending on their mobile carrier plan.
  • Consent not a condition of purchase: You agree to disclose clearly that consent to receive SMS or other electronic messages is not a condition of any purchase or use of your products or services.
  • Carrier liability: Wireless carriers and other communication service providers are not liable for delayed or undelivered messages. Delivery and timeliness depend on networks and third-party infrastructure outside C.A.T Folder’s control.

You are solely responsible for obtaining and documenting consent, implementing and maintaining disclosure and opt-out mechanisms, and complying with all applicable laws and industry guidelines that apply to your use of the Services. Your use of the Services may be subject to applicable U.S. messaging laws, such as the Telephone Consumer Protection Act (TCPA) and related regulations; you are responsible for your own compliance with such laws.

6. Prohibited Uses

You agree that you will not, and will not permit any third party to, use the Services:

  • For illegal activity: In any manner that violates any applicable law, regulation, or third-party right, including but not limited to laws related to privacy, data protection, intellectual property, consumer protection, SMS and telemarketing, or electronic communications.
  • For harassment or abuse: To transmit any content or communications that are harassing, threatening, abusive, defamatory, discriminatory, hateful, obscene, or otherwise objectionable.
  • For unauthorized data use: To collect, store, process, or transmit personal data or other information without appropriate notice, consent, or lawful basis, or to use scraped, purchased, or otherwise unlawfully obtained contact information or lead lists.
  • To circumvent opt-out mechanisms: To ignore, bypass, or otherwise circumvent opt-out requests, unsubscribe mechanisms, or user preferences, including continuing to send messages to Recipients who have withdrawn consent or requested not to receive further communications.
  • To interfere with the Services: To attempt to gain unauthorized access to the Services or related systems or networks; to probe, scan, or test the vulnerability of any system or network; or to interfere with or disrupt the integrity or performance of the Services.
  • To reverse engineer or copy: To decompile, reverse engineer, or otherwise attempt to derive source code or underlying ideas or algorithms of any part of the Services, except to the limited extent expressly permitted by applicable law.

7. Intellectual Property

All rights, title, and interest in and to the Services, including but not limited to software, AI models, algorithms, automation workflows, user interfaces, designs, text, graphics, logos, trademarks, and all other content provided by C.A.T Folder (collectively, the “C.A.T Folder Content”), are and will remain the exclusive property of C.A.T Folder and any applicable licensors.

Subject to your compliance with these Terms, C.A.T Folder grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services solely for your internal business purposes. You may not copy, modify, distribute, sell, lease, or create derivative works based on the Services or C.A.T Folder Content, in whole or in part, except as expressly authorized in writing by C.A.T Folder.

You retain ownership of any content, data, or materials you provide to or through the Services (“User Content”). By providing User Content, you grant C.A.T Folder a non-exclusive, worldwide, royalty-free, sublicensable license to use, host, store, reproduce, modify, adapt, and process such User Content solely as necessary to provide, maintain, and improve the Services and to comply with applicable law.

8. Third-Party Services

The Services may integrate with or rely on third-party services, including telecommunications carriers, SMS aggregators, and communication platforms such as Twilio (collectively, “Third-Party Services”). C.A.T Folder is a service provider that facilitates messaging through these Third-Party Services; C.A.T Folder is not the message sender of record. Third-Party Services are not controlled by C.A.T Folder, and C.A.T Folder is not responsible for their actions, omissions, or performance.

Your use of Third-Party Services may be subject to separate terms and policies imposed by those third parties. It is your responsibility to review and comply with such terms and policies. C.A.T Folder does not endorse, warrant, or assume any responsibility for Third-Party Services.

You acknowledge that the availability, quality, and delivery of SMS and other communications may be affected by Third-Party Services, network providers, and other factors beyond C.A.T Folder’s reasonable control. C.A.T Folder will not be liable for any delays, failures, or interruptions in the Services caused by outages or issues with carriers, Twilio or other aggregators, internet service providers, or other third parties.

9. Disclaimers

THE SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, C.A.T FOLDER EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, C.A.T FOLDER DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT ANY DEFECTS WILL BE CORRECTED; OR THAT THE SERVICES OR THE SERVERS THAT MAKE THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT GUARANTEE THE DELIVERY, TIMELINESS, ACCURACY, OR COMPLETENESS OF ANY MESSAGES OR COMMUNICATIONS TRANSMITTED THROUGH THE SERVICES.

YOU UNDERSTAND THAT AI-ASSISTED FEATURES MAY GENERATE CONTENT, RECOMMENDATIONS, OR AUTOMATED RESPONSES THAT COULD BE INACCURATE, INCOMPLETE, OR INAPPROPRIATE FOR CERTAIN USE CASES. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING, VALIDATING, AND CONTROLLING ANY AI-GENERATED OR AUTOMATED OUTPUT BEFORE RELYING ON IT OR MAKING DECISIONS BASED ON IT.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL C.A.T FOLDER OR ITS OWNER, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF C.A.T FOLDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, C.A.T FOLDER’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, WHETHER IN CONTRACT, TORT, OR OTHERWISE, WILL BE LIMITED TO THE GREATER OF (A) THE AMOUNT YOU HAVE PAID TO C.A.T FOLDER FOR THE SERVICES IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

11. Indemnification

You agree to indemnify, defend, and hold harmless C.A.T Folder and its owner, employees, contractors, and agents from and against any and all claims, demands, actions, proceedings, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your access to or use of the Services;
  • Your violation of these Terms or any applicable law or regulation;
  • Your User Content, including any allegation that such content infringes, misappropriates, or violates any third-party rights;
  • Your messaging activities, including but not limited to failure to obtain valid consent, misuse of SMS or communication features, sending of unlawful or unauthorized messages, or failure to honor opt-out requests; or
  • Any dispute between you and any third party, including your customers, end users, or Recipients.

C.A.T Folder reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with C.A.T Folder’s defense of such claims.

12. Termination

We may suspend or terminate your access to or use of the Services, in whole or in part, at any time and for any reason, including but not limited to:

  • Your actual or suspected violation of these Terms;
  • Your use of the Services in a manner that may cause harm, risk, or legal liability to C.A.T Folder, other users, or third parties; or
  • Our decision to discontinue or materially modify all or part of the Services.

Upon termination, your right to use the Services will immediately cease. You remain responsible for all obligations, charges, and liabilities incurred prior to termination, and any provisions of these Terms that by their nature should survive termination (including but not limited to Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and Governing Law) will continue in full force and effect.

13. Governing Law

These Terms and any dispute arising out of or relating to these Terms or the Services will be governed by and construed in accordance with the laws of the United States and the state in which C.A.T Folder operates, without regard to their conflict of law principles. You and C.A.T Folder agree to submit to the personal and exclusive jurisdiction of the courts of competent jurisdiction located within the United States to resolve any dispute or claim arising from these Terms or your use of the Services, except where prohibited by applicable law.

14. Changes to Terms

We may update or modify these Terms from time to time in our sole discretion. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review these Terms periodically for any changes.

Your continued use of the Services after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the Services.

15. Contact Information

If you have any questions about these Terms or the Services, or if you wish to exercise any of your rights or provide feedback, you may contact us at:

C.A.T Folder
catfolder.com
Email: info@catfolder.com